Refund Policies for Juniors: Automated AI Voice Calls
Last Updated: April 23, 2025
This Refund Policy document outlines the terms and conditions under which HERPENZA TECHNOLOGIES PRIVATE LIMITED (“we,” “us,” or “our”) may issue refunds for the Juniors: Automated AI Voice Calls service (“Service”). By using the Service, you agree to the terms of this Refund Policy.
1. Subscription Fees
1.1 No Refunds
We do not provide refunds under any circumstances. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing cycle, but no refund will be issued for the unused portion of your subscription.
1.2 Free Trial Period
If you cancel your subscription during the free trial period (if applicable), you will not be charged, and no refund will be necessary.
Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date. Once payment for a new billing cycle has been processed, it is subject to this Refund Policy.
2. Circumstances Eligible for Refunds
We may, at our sole discretion, issue refunds in the following circumstances only:
2.1 Billing Errors
If you have been incorrectly charged or overcharged due to a billing error on our part, we will refund the incorrect or excess amount
2.2 Duplicate Charges
If you have been charged multiple times for the same subscription period, we will refund the duplicate charges.
3. Circumstances Not Eligible for Refunds
The following circumstances are not eligible for refunds:
3.1 Change of Mind
We do not provide refunds if you simply change your mind about using the Service after the free trial period (if applicable) has ended.
3.2 Unused Service
We do not provide refunds for periods during which you did not use the Service while your subscription was active.
3.4 Service Unavailability
We do not provide refunds for any service downtime, technical issues, or service unavailability under any circumstances.
3.5 Unsatisfactory Service
We do not provide refunds if you are dissatisfied with the Service for any reason.
3.6 Third-Party Service Issues
We do not provide refunds for issues caused by third-party services outside our control, including but not limited to:
Eleven Labs (voice synthesis technology)
OpenAI (artificial intelligence and natural language processing)
Plivo (telephony services)
Shopify platform issues
Internet connectivity problems
3.7 Policy Violations
We do not provide refunds if your account has been suspended or terminated due to violations of our Terms of Use, Purchase Terms, or other policies.
4. Refund Process
4.1 Refund Requests
To request a refund for billing errors or duplicate charges, please contact our support team at support@juniors.ai with the following information:
Your account information
The specific billing error or duplicate charge
Any relevant documentation or evidence supporting your request
4.2 Review Process
We will review your refund request and respond within 5 business days. We may request additional information to help us evaluate your request.
4.3 Refund Method
Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
5. Chargebacks
5.1 Communication Before Chargebacks
Before initiating a chargeback with your payment provider, we request that you contact our support team to attempt to resolve the issue directly. Many issues can be resolved more quickly and efficiently through our support channels.
5.2 Chargeback Consequences
If you initiate a chargeback without first attempting to resolve the issue with us, we reserve the right to:
Suspend or terminate your access to the Service
Dispute the chargeback with evidence of our Refund Policy and your agreement to it
Decline to provide services to you in the future
6. Modifications to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the modified Refund Policy.
7. Contact Information
If you have any questions about this Refund Policy, please contact us at:
HERPENZA TECHNOLOGIES PRIVATE LIMITED 19, SHANKAR VIHAR VISTAR CHARAN NADI 2, MURLIPURA, Jaipur, Rajasthan, 302039 India
Email: support@juniors.ai Phone: +91-8551938995
Last Updated: April 23, 2025